Shipping policy

Shipping Policy – Rellivo™

We’re committed to making delivery clear, reliable, and easy to understand.

Order Processing

All orders are prepared and processed before dispatch.
Processing time is included in the estimated delivery time shown on our website and at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Estimated Delivery Times

Estimated delivery times below include processing.

United Kingdom
Estimated delivery: 4–8 business days

United States
Estimated delivery: 6–10 business days

Canada
Estimated delivery: 8–14 business days

Australia
Estimated delivery: 6–12 business days

New Zealand
Estimated delivery: 7–12 business days

Germany & Netherlands
Estimated delivery: 4–8 business days

Finland, Sweden & Denmark
Estimated delivery: 7–12 business days

Ireland
Estimated delivery: 7–14 business days

Please note that delivery times are estimates and may vary slightly depending on destination, local carrier performance, customs processing, and seasonal shipping volume.

Shipping Locations

We currently ship to selected international destinations, including:
United Kingdom
United States
Canada
Australia
New Zealand
Germany
Netherlands
Finland
Sweden
Denmark
Ireland

Available shipping countries and delivery options are shown at checkout.
If your country is not available at checkout, shipping to that destination is not currently supported.

Tracking Information

Tracking details are provided once your order has been dispatched, where available.
Please allow a short period for tracking updates to appear after shipment.

Shipping Partners

Shipping partners and delivery routes may vary depending on destination and availability.
This allows us to use the most suitable tracked shipping option for each order.

Split Shipments

In some cases, items from the same order may be shipped separately.
If this happens, the items may arrive at different times.

Delays & Exceptions

While most orders arrive within the estimated timeframe, occasional delays can happen due to customs checks, local courier disruptions, public holidays, weather conditions, or other circumstances outside our control.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout.
We are not responsible for delays or delivery issues caused by incorrect or incomplete address details provided at checkout.

Contact

If you have any questions about shipping or your order status, please contact:
support@rellivo.store

Please include your order number where possible so we can assist you faster.