Shipping & Delivery

Shipping Policy – Rellivo

At Rellivo, we are committed to delivering your order quickly, safely, and with full transparency.

We currently ship to the following countries:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand

We do not ship outside these regions at this time.

Order Processing

All orders are processed within 1–2 business days.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

United Kingdom
Estimated delivery: 5-10 business days

United States / Canada / New Zealand
Estimated delivery: 7–14 business days

Australia
Estimated delivery: 12–20 business days

Processing time is included in these estimates.

Please note that delivery times may vary slightly due to external factors such as courier delays or seasonal demand.

Tracking Information

Once your order has been dispatched, a tracking number will be sent via email.

Please allow up to 24–48 hours for tracking updates to appear.

Multiple Shipments

In some cases, your order may arrive in separate packages depending on stock availability or warehouse logistics.

This is completely normal and does not affect your order.

Shipping Delays

Delays may occur due to factors outside our control, including:

  • High shipping volume
  • Customs inspections
  • Incorrect or incomplete address details
  • Weather conditions
  • Courier network delays

If your order is delayed, our support team will assist you until it is resolved.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Rellivo is not responsible for delays or delivery issues caused by incorrect address details.

Lost or Missing Parcels

If your tracking has not updated for an extended period or your parcel appears to be lost, please contact us at:

📩 support@rellivo.store

We will initiate a courier investigation and work with you toward a resolution.

Shipping Availability

Shipping is only available in the countries listed above.

If your country is not available at checkout, we currently do not ship to your location.